Effective Date: 25th January 2026

Thank you for shopping with Janah Cosmetics. We are committed to delivering your beauty products safely and on time. Please review our Shipping Policy for important information regarding order processing and delivery.

1. Order Processing Time

  • Orders are processed within 1–2 business days after payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • You will receive a confirmation message once your order has been processed and dispatched.

2. Shipping & Delivery Time

Delivery times may vary depending on your location:

  • Within the city: 1–2 business days

  • Outside the city / Nationwide: 2–5 business days

Please note that delivery times are estimates and may be affected by factors beyond our control, such as courier delays, weather conditions, or peak seasons.

3. Shipping Fees

Shipping charges are calculated based on your delivery location and will be displayed at checkout before payment is completed.

We may occasionally offer free shipping promotions, which will be clearly communicated on our website or social media platforms.

4. Order Tracking

Once your order has been dispatched, you may receive tracking details (where applicable) to monitor the status of your delivery.

If you experience any delays or issues with tracking, please contact us for assistance.

5. Incorrect Shipping Information

Please ensure your shipping address and contact details are correct at checkout. Janah Cosmetics is not responsible for delays or failed deliveries caused by incorrect or incomplete address information provided by the customer.

If you notice an error after placing your order, contact us immediately.

6. Failed Deliveries

If delivery is unsuccessful due to:

  • Incorrect address

  • Unreachable phone number

  • Customer unavailable at the time of delivery

Additional delivery charges may apply for re-delivery.

7. Damaged or Lost Packages

If your order arrives damaged or you believe it has been lost in transit:

  • Contact us within 48 hours of delivery.

  • Provide your order number and clear photos (if damaged).

We will investigate the issue and work to resolve it as quickly as possible.

8. Contact Us

For any shipping-related inquiries, please contact:

Janah Cosmetics
Bruce House Ground Floor, Opposite Co-op Bank City Hall Annex
Email: info@janahcosmetics.com
Phone: 0743000442

We appreciate your trust in Janah Cosmetics and strive to provide a smooth and reliable delivery experience every time you shop with us.